Meet The Team | Senior Helpers of Mesa

Meet the Office – Senior Helpers of Mesa

At Senior Helpers of Mesa, we provide compassionate, non-medical home care to help seniors live safely and comfortably where they want to be—at home. Whether your loved one needs companionship, help with daily activities, or specialized dementia care, our trained caregivers offer personalized support that brings peace of mind to families throughout Mesa and the East Valley.

Trusted Senior Care in Mesa Since 2020

Senior Helpers of Mesa proudly opened its doors in 2020, led by Shaun and Tiffany Phelan, long-time owners of the award-winning Senior Helpers location in Scottsdale since 2007. As Mesa residents living in Las Sendas, Shaun and Tiffany are deeply connected to the local community and passionate about helping families find quality, compassionate care for their aging loved ones. Expanding into Mesa allows us to provide reliable in-home senior care to more families in the East Valley, ensuring every parent, grandparent, or loved one receives the personalized support they deserve.

Why We Started

Shaun was inspired to start Senior Helpers after personally experiencing the struggles many families face when caring for an elderly parent or grandparent at home. Watching his own family navigate the challenges of caring for his grandfather, he saw how important it is for seniors to have trusted caregivers they can connect with, rather than feeling like they are cared for by strangers. This vision—to provide personalized, non-medical home care services that make seniors feel safe, valued, and understood—has shaped our mission from the very beginning.

Tiffany’s Story

Tiffany’s journey into senior care began when her grandmother became the primary caregiver for her grandfather, who was living with Huntington’s Disease. Finding caregivers experienced in rare and neurodegenerative conditions was nearly impossible, leaving her family without the support they desperately needed. This personal experience fueled Tiffany’s passion to ensure that families in the Valley—especially those dealing with Alzheimer’s, Parkinson’s, dementia, or other specialized care needs—can find skilled, compassionate in-home caregivers who truly understand their situation.

Our Commitment to Mesa Families

At Senior Helpers of Mesa, we share the nationwide Senior Helpers commitment to dependable, affordable in-home senior care delivered by highly trained caregivers. We believe our calling is to help seniors remain safe at home, maintain their dignity, and live a more fulfilling life—while giving families peace of mind knowing their loved ones are in caring hands.

Our Experience & Impact

Over the years, our team has proudly served thousands of seniors throughout Mesa, Scottsdale, and the greater East Valley. Our dedication to compassionate senior home care has earned us the trust of families looking for everything from a few hours of companionship to 24/7 care. We are honored to be part of so many families’ stories and remain committed to delivering care that truly makes a difference.

Education as Our Foundation

We believe the best care starts with the best training. That’s why we prioritize ongoing education for both our professional caregivers and the families we support. Whether it’s learning new techniques for dementia care or understanding the emotional needs of aging adults, our team is always growing so we can offer the highest standard of in-home senior care in Mesa.

Recognized for Excellence

From 2019 through 2024, Senior Helpers was proudly recognized by Fortune Magazine as a “Great Place to Work” and a “Best Place to Work in Aging Care Services,” based on feedback from our own employees. These honors reflect the dedication of our caregivers and our commitment to fostering a supportive environment where compassion, respect, and excellence guide everything we do.

Our process

The first step in the process is a complimentary, initial in-home care assessment with a Senior Helpers consultant. This assessment can help you understand the true needs of your loved one, and your options. Together we can discuss their needs, our senior care services and determine what’s best for your entire family.

We will cover:

Your family's specific goals

Your loved one's daily plan design and schedule

Pricing and payment methods

Implementation process

Ongoing communication and follow-up plan

Meet the Mesa Team

Shaun Phelan

Owner & CFO, Senior Helpers of Mesa

Shaun Phelan is the Owner and Chief Financial Officer of Senior Helpers of Mesa, where he combines business expertise with a passion for helping families care for their aging loved ones. His journey into senior care began when he helped his mother care for his ailing grandfather during his final days. While watching his mother provide loving, hands-on care, Shaun also saw the physical and emotional toll it placed on her.

When Shaun learned about the availability of professional in-home senior care services, he immediately recognized the potential to relieve that burden for other families. This realization inspired him to open Senior Helpers and bring dependable, non-medical home care to Mesa and the surrounding East Valley.

As CFO, Shaun ensures that every decision—whether it’s about caregiver training, client services, or community outreach—supports the company’s mission to provide personalized, compassionate care that allows seniors to remain safe, comfortable, and independent at home. His leadership reflects his belief that the right care can not only improve a senior’s quality of life but also give families the peace of mind they deserve.

Tiffany Phelan

Owner, Senior Helpers of Mesa

As co-owner of Senior Helpers of Mesa, Tiffany Phelan partners with her husband, Shaun, to deliver compassionate, high-quality in-home senior care to families throughout the Mesa community. With 20 years of experience in the home care industry, Tiffany has dedicated her career to supporting families as they navigate the emotional and practical challenges of caring for aging loved ones. She has a special passion for ensuring seniors can live safely and comfortably at home with dignity, respect, and meaningful companionship.

Helping families find the best possible non-medical home care remains the most rewarding work Tiffany has ever done—second only to raising her three daughters. Her own family’s experience deepened her commitment to this mission: her mother, Rachel, was a Senior Helpers client for more than six years before passing away in 2023, and Tiffany witnessed first-hand the profound difference compassionate caregivers can make in a senior’s quality of life.

Outside of work, Tiffany enjoys a vibrant and creative life. She spends much of her time cheering on her daughters as they compete in Ninja Warrior events and expresses her own creativity through painting and playing guitar. Whether in her personal life or professional role, Tiffany is guided by a deep belief that care, connection, and kindness have the power to transform lives.

Amanda Richards

Director of Operations, Senior Helpers of Mesa

Amanda Richards serves as the Director of Operations at Senior Helpers of Mesa, bringing with her 18 years of experience in the senior care industry. Over the course of her career, she has worked in a variety of roles—from Care Provider to Assistant Executive Director of an assisted living community—giving her a well-rounded understanding of the unique needs of older adults and their families.

Amanda has always had a passion for working with seniors and was drawn to Senior Helpers because of our ability to create personalized, non-medical home care plans that help seniors live the lives they want, safely and comfortably at home. She is deeply committed to helping seniors and their families lead happy, fulfilling lives by ensuring they have the right care, resources, and support in place. In her role, she leads our Care Management team, making sure every client receives a customized plan that reflects their preferences, personality, and goals.

When she’s not working, Amanda enjoys spending time with her three children and is known for her big heart when it comes to animals—especially dogs in need of rescue. You may also find her cycling at the local gym, staying active and energized. Her dedication to caring for others, both in and out of the office, makes her an invaluable part of the Senior Helpers team.

Natalie Eustice

Scheduling Manager, Senior Helpers of Mesa

Natalie Eustice serves as the Scheduling Manager at Senior Helpers of Mesa, where she plays a vital role in ensuring seniors receive the consistent, dependable care they need. She began her journey with Senior Helpers as a full-time caregiver, providing support to many of our highest-need clients. In the field, Natalie quickly demonstrated a natural talent for leading care teams, refining client care plans, and making sure no client ever went without the help they needed.

Recognizing her exceptional skills and dedication, our management team promoted Natalie to her current role, where she now coordinates schedules and oversees care plan implementation in an official capacity. Originally from Utah, Natalie was drawn to the warmer Arizona climate and has fully embraced the beauty of the Southwest.

Outside of work, Natalie enjoys hiking Arizona’s scenic trails and has a heart for any human or animal in need. Her compassion, reliability, and commitment to helping others make her an essential part of the Senior Helpers team and a trusted resource for the families we serve.

Julia Salamorin

HR Assistant

Julia comes to Senior Helpers with 7 years of experience in customer service before moving into a role in Recruiting. She loves what she does because she gets to talk to all different types of people and learn their opinions and points of view. Julia also has two young children and when she is not working, she is spending time with them. She makes a point never to miss a school event or family gathering and she takes her kids to the park a lot. When she isn't busy working or being a mom, Julia likes to relax by watching medical or crime documentaries and loves Korean television dramas.

Niesha Henry

Client Services Manager, Senior Helpers of Mesa

Niesha Henry is the Client Services Manager at Senior Helpers of Mesa, bringing nearly 20 years of experience working with seniors. Her expertise comes from managing the day-to-day operations of a small assisted living home, where she developed, implemented, and trained caregivers on individualized care plans designed to meet each resident’s unique needs.

Tiffany first met Niesha when she was managing Tiffany’s mother’s care during the last year of her life. In that time, Tiffany saw first-hand the compassion, skill, and dedication Niesha brought to her work. The way she designed personalized care plans and trained her team to deliver them left a lasting impression, and Tiffany knew she would be the perfect addition to the Senior Helpers family.

Known for her warm smile, positive energy, and genuine love for helping others, Niesha approaches every day with a commitment to making life better for the seniors and families she serves. When she’s not at work, she’s busy being a super mom to her children, balancing family life with the same care and devotion she brings to her professional role.

Paige Ramirez

Recruiter, Senior Helpers of Mesa

As the Recruiter for Senior Helpers of Mesa, Paige Ramirez plays a key role in building the exceptional caregiving team that supports our clients every day. She loves meeting our wonderful caregivers at the very start of their employment journey and takes pride in selecting the most qualified, compassionate individuals to join our team. Paige ensures every new hire is trained in all of Senior Helpers’ best practices, preparing them to deliver the highest standard of care to the seniors and families we serve.

Paige’s favorite part of her job is knowing she’s helping connect the right people to the right roles—ensuring clients receive care from skilled professionals who are both capable and caring.

Outside of work, Paige enjoys spending time with her baby Chihuahua, and you can often find her playing a competitive game of cornhole with friends and family. Her upbeat personality, attention to detail, and passion for people make her an invaluable part of the Senior Helpers team.

Stephanie Caoile

Weekend Scheduling Coordinator

In her role as Weekend Scheduling Coordinator for Senior Helpers of Mesa and Scottsdale, Stephanie Caoile provides consistent support to clients and caregivers, ensuring seamless coordination of care during evenings and weekends. With six years of prior customer service experience, Stephanie has built strong communication and problem-solving skills, which she now applies to her work in senior care. Her focus is always on reliability, compassion, and ensuring that families have peace of mind knowing their loved ones’ care is well managed.

Stephanie is proud to be part of the Mesa and Scottsdale Senior Helpers team, where she enjoys the supportive environment and the opportunity to work with colleagues who are dedicated to making a positive difference in the lives of seniors. She takes her responsibilities seriously, knowing that smooth scheduling and dependable communication help both caregivers and families thrive.

When she’s not working, Stephanie treasures her time with her two sons. She is especially dedicated to her eldest, who has mild Autism and a speech delay, and she embraces each day as a new opportunity for growth and progress. Outside of family time, Stephanie enjoys cooking, watching movies together, and simply spending time at home. Her dedication to caregiving in her personal life shines through in the care she helps coordinate for Senior Helpers clients.

Maui Phelan

Director of Happiness

Maui Phelan is our beloved Director of Happiness and an 8-year-old Standard Poodle who takes his job very seriously—mostly. His primary responsibilities include greeting everyone with a wagging tail, brightening even the busiest workdays, and supervising the office snack situation (purely for quality control purposes, of course).

When he’s not “on duty,” Maui enjoys long walks, engaging in intense staring contests with the neighborhood birds, and showing his toys who’s boss. He’s an expert in morale boosting, believes belly rubs should be considered a workplace benefit, and has never met a person he didn’t want to be friends with.

In short, Maui makes sure there’s plenty of joy, laughter, and love in the Senior Helpers office—because even the best senior care is better with a little dog hair and a lot of smiles.